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BUYING PRINTS ONLINE
If you cannot find your answer here, please contact us and we will be happy to help.
Delivery
Shipping for all purchases is calculated at the checkout. Please be aware that international shipping may be subject to import duties and charges on receipt of goods.
Late delivery
Any refunds issued for late delivery will be made at our discretion or at the discretion of theprintspace.co.uk for fine art prints that are late. Please note that the UK postal service only accepts late delivery after 15 days have passed.
Buying fine art prints
Paul's fine art prints are produced to order by a specialist fulfilment printing company. When you place an order on www.talbot-greaves.com you are purchasing from Paul Talbot-Greaves, however your order is automatically received by the fulfilment company who will handle the professional print process, packaging and shipping. For all queries, complaints or refunds, please contact us in the first instance.
Buying fine art prints in galleries
To keep your print purchase priced competitively, purchase of fine art prints by Paul Talbot-Greaves is currently only available from www.talbot-greaves.co.uk, If you purchased from a different site or physical store these are not genuine prints that support the originator. Please report to us immediately if you suspect any of Paul's prints may be available elsewhere.
My payment won't go through
Sometimes, online payments are stopped by card issuers, which can be frustrating. Please try your payment again or try a different card. You could also try the alternative payment provider shown at checkout. We use SumUp and PayPal payment providers. Both are payment gateways and do not need any sign up or accounts to be opened. If the problem persists contact your card issuer for more help.
If you paid for a product that was damaged or faulty.
If your product is faulty or damaged on receipt, a replacement or full refund will be offered, providing proof of damage is produced, i.e. a photo of the damaged product and packaging. In the case of damaged Fine Art Prints, we will act as agents in liaising with the fulfilment company, as they will hold at their discretion any decisions relating to replacing goods damaged in transit. In some circumstances we may require the damaged product to be returned to us.
If you paid for a product or service but changed your mind within 14 days.
Intention to return an item must be made to us within 14 days of purchase. Shipped items must be returned safely at your own cost. You are advised to take insurance on return shipping. Your refund will be processed once items have been received in the same condition that they were received by yourself.
If you paid for a product or service in error, or made a double payment by accident.
Please contact us as soon as possible and we will activate the refund. Payments made with bank cards will be subject to non refundable transaction fees. Banks and banking apps charge us transaction based fees which are non returnable to businesses (typically between 1.69% and 5.2% depending on your global location).
Our Returns Address Is:
18 Siskin Gardens
Netherton
Huddersfield
West Yorkshire
HD4 7FB
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